FAQs
Contact Us
We’re here to help!
For questions about products, orders, or general support, reach out to us at:
📧 Email: customerservice@freshfixbeauty.com
We aim to respond within 24–48 hours.
⭐ Frequently Asked Questions
Q: When will my order ship?
A: Orders are processed within 2–3 business days. You will receive tracking information once your order has shipped.
Q: How long does shipping take?
A: Standard delivery typically takes 3–7 business days after processing.
Q: Do you accept returns or exchanges?
A: For hygiene and safety reasons, all beauty, hair, grooming, and self-care items are final sale. If something arrives damaged or incorrect, contact us within 48 hours, and we’ll make it right.
Q: My order arrived damaged. What should I do?
A: Email us with your order number and photos of the damaged item(s). We will replace the item or issue store credit.
Q: Do you ship internationally?
A: We currently ship within the United States only.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link by email. You can also create an account or log in to view your order status anytime.
Q: Can I change or cancel my order?
A: We cannot guarantee changes after an order is submitted, but email us as soon as possible and we will try our best before your order ships.
Q: Are products suitable for both men and women?
A: Yes! Fresh Fix Beauty Supply offers essentials for everyone, including men’s grooming, women’s beauty, natural hair care, tools, and self-care items.
Q: What payment methods do you accept?
A: We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: How can I stay updated on drops and restocks?
A: Join The Fix List using the sign-up at the bottom of our website for early access to new arrivals, restocks, and exclusive offers.